As you know, managed IP services have been inching farther onto the enterprise premise. Some carriers, such as Equant and Infonet, offer managed VoIP services that not only include converged voice and ...

A straightforward approach to troubleshooting VoIP that can be applied to video as well. VoIP is particularly sensitive to packet loss, and determining the cause of the packet loss can be difficult.

While VoIP phones offer far more features and better clarity than legacy phones, troubleshooting VoIP phones requires voice and networking skills. It isn’t necessary to be CCNP certified. However, ...