Cloud-based communications provider 8x8 launched a new offering called 8x8 Engage, designed to meet the needs of customer-facing employees who operate outside the traditional contact center ...
New 8x8 XCaaS Platform Capabilities Include AI-generated Post-meeting Smart Summaries and Action Items, Rich Omnichannel Experiences, Global Workforce Support, and Deeper Technology Partner ...
CAMPBELL, Calif.--(BUSINESS WIRE)-- 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that since its launch in March ...
SAN JOSE, Calif.--(BUSINESS WIRE)--8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced new capabilities for its 8x8 Contact Center solution as well as ...
Transforms the Contact Center Agent Experience with Powerful Contact Queuing and Handling Features that Enhance Productivity and Personalize Both Agent and Customer Engagement CAMPBELL, ...
Frontline team efficiency. Service and operations teams resolve issues faster, reducing agent workload and improving customer satisfaction. 8x8, Inc. announced new AI-driven and omnichannel ...
8x8 has acquired AI-powered marketing startup MarianaIQ to add new features powered by AI and machine learning to its cloud-based product portfolio. Unified Communications as a Service and contact ...
8x8 Enables Organizations to Deliver Rich, Trusted Customer Experiences with support for RCS Additionally, 8x8 is launching new RCS Business Messaging (RBM) services to help organizations tap into ...
Today at the annual Contact Center Week conference in Las Vegas, 8x8 announced that it is launching 8x8 Contact Center. But 8x8 has been offering a cloud-based contact center service for 12 years, so, ...
UC and contact center service provider 8x8 this week updated its Virtual Contact Center with a new feature dubbed VCC Analytics that the company says will provide insight into agent performance and ...
Scale across channels with confidence: Staffing accuracy improves across voice, chat, email, and other digital channels, while service quality and operational efficiency remain high. Respond instantly ...
8x8 has released Virtual Contact Center 8.1 to facilitate customer responsiveness and build loyalty through personalized, omnichannel customer experiences. Three new release offers three key ...
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