RightNow Technologies has gone deep with contact center functionality in November 08, the latest quarterly update of its flagship Software as a Service CRM application. The new version builds on ...
Altitude Software and Spanlink Communications today announced a partnership that enables Spanlink to resell Altitude's agent script development tools and unified desktop solution. These offerings ...
Claude Code Dynamic Workflows, launched May 28, 2026, replaces context-window orchestration with a JavaScript script Claude writes on the fly for each task. Runs cap at 1,000 parallel subagents with ...
Initially, these scripts were designed to help agents maintain compliance and drive calls to a successful resolution. However, rule-based scripts for virtual agents at scale can be too limiting and ...
Anthropic said paid Claude subscribers will get a separate monthly credit pool for agent tools beginning June 15, ...
Through a partnership announced today, Jacada Agent Scripting solutions will be available through a new strategic partnership with Collab, a European multimedia contact center provider fully based on ...
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