It has been just under a decade since Amazon Web Services Inc. launched Amazon Connect, taking its own internal contact ...

Amazon Web Services Inc. is moving agentic artificial intelligence up the software stack with the launch today of an expanded ...

Connect Decisions and Connect Talent — had previously been used internally for supply chain forecasting and job interviews.

Amazon Web Services has introduced AI-powered applications derived from Amazon’s internal supply chain and hiring systems, while Amazon’s broader initiatives seek to strengthen its position in ...

Amazon has deployed over 1 million robots and introduced new AI-powered tools, including advanced mapping, demand forecasting, and agentic systems, to enhance safety, efficiency, and delivery speed.

During the AWS keynote at Enterprise Connect today, Pasquale DeMaio, general manager for Amazon Connect, announced the newest functionality being for its CCaaS solution, Amazon Connect. Amazon Connect ...