Los Angeles, California - January 12, 2026 - PRESSADVANTAGE - Rocket CRM has announced continued development and ...

Recently, in the midst of step three of my health-insurance company’s automated customer service system to get my call directed to the correct department, I got sassed. “I’m sorry, you seem to have ...

Making manual phone call reminders to patients prior to their appointment was more effective in reducing nonattendance than sending automated reminders, according to a study published in the Journal ...

Louisville Gas and Electric (LG&E) and Kentucky Utilities (KU) are launching new power outage alerts to automatically notify ...

RANT to companies that force customers who dare to call their “Contact Us” phone line to be subjected to an endless loop with an AI “assistant,” including constant prompts and reminders that “most ...