Prime Bridge Solutions Leads Global Launch to Redefine Customer Experience in the BPO Industry

Prime Bridge Solutions, a rising provider of customer support and call center services, announced the global launch of its customer experience platform designed to transform how businesses deliver ...

SS Support Network Recognized as a Top BPO and Call Center Company Supporting NEMT Providers and Transportation Businesses in the United States

SS Support Network is a U.S.-based BPO and call center helping NEMT providers grow through dispatching, billing, credentialing, and operational support, enabling efficiency, compliance, and scalable ...
Nearshore Americas

Call Center Crisis: AI Integration Leaves Agents on the Brink

A few weeks ago, a Filipino BPO worker sparked a heated discussion on Reddit with a chilling prediction: “I keep saying this… AI will replace the BPO industry.” For many in the sector, this isn’t just ...
Destination CRM

BPO: What You Need to Know About Call Center Outsourcing

It's rare when it happens, but when miscalculations enter a call center the results can be catastrophic. Curt Barry, president of F. Curtis Barry & Company, a Richmond, VA, operations and fulfillment ...
Nearshore Americas

BPO Association in Guatemala Establishes a Contact Center for the Government to Manage the Pandemic

BPO operators in Guatemala have erected a neighborhood contact center for the Guatemala City authority to reach out to the people affected by the COVID-19 pandemic. The city authority will use the ...