BT could face an investigation after its digital rollout left some vulnerable customers without access to a phone line.

The BT 'network failure' happened in June 2023 and lasted more than ten hours (Courtesy: maslme/Pixabay). Regulators have fined BT £17.5 million following a "catastrophic failure" of its emergency ...

You are worried, even frightened, and you are trying to dial 999 as quickly as possible and while you are doing this you are mentally going through your address so you can explain to the emergency ...

Regulators have fined BT £17.5 million for failing to respond to a more than 10-hour outage of its emergency call system last summer. Ofcom said on Monday that the telecoms giant suffered a network ...

BT has been fined £17.5m after a network failure meant 14,000 emergency calls were unable to made. The company connects 999 and 112 calls in the UK and provides relay services for deaf and ...

The union is contesting a £1,500 pay increase that BT Group offered to 58,000 frontline employees, including engineers, call-centre agents, and retail employees earlier this year. This increase ...

BT has apologised “sincerely” for technical faults as the primary 999 emergency call service was restored. The telecommunications company, which manages the 999 phone system, said the issues were ...

ESN is a communications system that provides voice, video and data across 4G and gives first responders access to images and information that can help in an emergency. It grants priority access to ...

BT now answers more than 90,000 emergency ‘999’ calls every day and received as many as 105,000 during the peak of the coronavirus crisis – equivalent to one call every three seconds. The company’s ...