IT shops implementing Configuration Management Databases (CMDBs) should take precautions to ensure project success, prevent unnecessary project delays, and speed time-to-value. This article focuses on ...

The Configuration Management Database (CMDB) has long served as the backbone of IT infrastructure understanding. It acts as a centralized repository of information, detailing the intricate ...

ITIL: What goes in a Configuration Management Plan? Your email has been sent Configuration management is one of the few processes that overarch all other process and service lifecycle phases in ITIL ...

Over the last year, I’ve written on the topic of the Configuration Management Database as proposed by the IT Infrastructure Library in its best practices for service management. The CMDB has since ...

If yours is like most IT organizations today, improving the quality of services that IT delivers to the business has become your mantra. As a result, you may be turning to business service management ...

CMDB Systems are analogous to the so-called NOC War Room single pane of glass. And given that premise, here are a few ‘voices from the trenches’ taken from consulting and research. In my last column, ...