Gartner says using AI to fix customer gripes could cost more than using humans by 2030 ai-pocalypse AI will not replace the ...

Agent Assist, developed with Google Cloud, summarizes conversations between workers and beneficiaries while highlighting relevant information, like enrollees’ benefit and eligibility details.

AI voice agents are no longer playthings that are being tested out — they are leading to real-world results at some major ...

In 2026, contact center AI succeeds or fails based on orchestration, governance and trust — not smarter models.

Infinitus has launched a new suite of agentic artificial intelligence tools for healthcare payers that aim to improve member ...

AI promised relief. Instead, many agents are juggling dashboards, prompts and metrics that quietly increase stress and erode ...

Dyna.Ai, a leading global provider of AI solutions, today announced an exclusive partnership with leading Saudi-based IT ...

My parents are in their 80s, and every time I visit them, I’m reminded of something profound: health is their top priority, and nothing compares. As we age, our values often shift, and for many senior ...