New white-label platform analyzes 100% of customer conversations and delivers tasks, alerts, coaching, and executive ...

If content is king then conversation just might be an outranking Emperor. In this age of digital transformation, it's easy to forget the importance of human-to-human interaction in business. However, ...

I once heard someone say that customer experience is your brand. In today's digital-first world, where consumers are in the driver's seat, that statement could not be more accurate. While product ...

Every day, thousands of conversations between businesses and their customers unfold, each containing valuable insights that traditionally vanished into thin air. Conversation intelligence technology ...

New Platform Reduces Customer Support Calls by 60% for Early Adopters Through Intelligent WhatsApp and Web Widget ...

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SANTA BARBARA, Calif., Oct. 17, 2023 /PRNewswire/ -- Invoca, a recognized leader in Conversation Intelligence AI for marketing and sales, today announced enhancements to its award-winning Signal AI ...

Dealing with conflict is no easy feat—especially when it’s coming from an upset customer. Whether it’s problems finding information on your website or frustrations with a particular product or service ...

The Fast Company Impact Council is an invitation-only membership community of top leaders and experts who pay dues for access to peer learning, thought leadership, and more. BY Ruth Zive It may sound ...

Welcome to No Jitter’s Conversations in Collaboration. In this conversation, we spoke with Ping Wu who was appointed CEO of Cresta in May 2023. Prior to his appointment as CEO, Ping was Cresta’s VP of ...

HOLMDEL, N.J., January 14, 2026--(BUSINESS WIRE)--Vonage, a part of Ericsson (NASDAQ: ERIC), today announced the launch of Vonage Conversations for Agentforce Marketing (formerly Marketing Cloud).