CDI goes beyond collecting data, focusing on accuracy, governance and real-time access that modern CX depends on.

For decades, independent retailers built customer relationships the old-fashioned way. Handshakes, trust, memory and a good ...

Data overload causes confusion. Avoid overwhelming your business with excessive data. Focus on the key metrics that directly support your goals. Data integrity is key. Clean, accurate data is ...

Data privacy regulations aren’t known for being light reading. That doesn’t make it easy for businesses to become compliant. When one law refers to data subjects, another to residents, another to ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. This voice experience is generated by AI. Learn more. This ...

Open banking, embedded finance, and AI are changing where bank data flows. Data privacy now determines how far innovation can ...

For the modern restaurant, data is power. Data can tell you approximately how much beef you need to purchase for a typical Saturday evening shift, and it can tell you how many employees to put on the ...

Australian business owners are being asked to take greater responsibility for how they collect and handle customer data, ...