The most advanced organizations are using adversarial simulation to stress-test AI against edge cases, confusion, and hostile ...

IntelePeer, a leading provider of AI-powered communications automation solutions, announces the availability of its Customer Interaction Intent Study valued at $25K and available on a complimentary ...

New AI-powered enhancements to Leaptree Optimize help organisations analyse interactions, spot quality trends, and ...

Report from leading independent research firm covers the use of digital customer interaction solutions for orchestration, AI, and asynchronous communication The new report provides an overview of how ...

Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.

As dealerships face increasing customer communication demands, Mia Labs offers an AI solution designed to automate BDC ...

As trust erodes and AI accelerates, Experience 5.0 emerges as the framework connecting technology, ethics and human value.

Matthew Lopes is Founder and CEO of The DVI Group, a strategic communications agency that reimagines business video for brands. Whether it’s because of technology advancements, changing customer ...

NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced its recognition as a Leader in The Forrester ...

With years of hands-on experience working in cannabis dispensaries as a budtender, sales manager and director of vendor relations, I discovered that creating a “guest-like” experience—rather than ...

LAS VEGAS, June 21, 2018 (GLOBE NEWSWIRE) -- Interactions, LLC, the leading provider of Intelligent Virtual Assistants (IVAs) for enterprise brands, today announced the company has been named ...

Iterable, the AI customer engagement platform, today announced that it has surpassed one trillion customer interactions, reinforcing its status as one of the fastest-growing platforms in the ...