To kick off Customer Service Week 2016 (which starts Monday), let me pose a question that may sound like a no-brainer: Does practice make perfect in customer service? The answer, surprisingly, is "not ...

Most practices have good customer service, but good is no longer good enough. To stand out in today's crowded dental field, you need to provide great customer service. Patients are always at risk for ...

Staff at physician practices could benefit from a little more customer service training, leaders say. The Medical Group Management Association polled 931 practice leaders and nearly half (47%) said ...