As artificial intelligence (AI) systems have gained steam in 2023, so have business efforts to implement them into their day-to-day operations. Many companies are feeling pressure to adapt, as the ...

In the dynamic landscape of banking technology, where customer experience increasingly defines market leadership, the successful implementation of the Salesforce Customer Service Portal (SCSP) stands ...

Editor’s note: Shri Nandan caught up with us before taking on her new role at Comcast. Also, did you know Nandan will be one of the featured speakers at CMSWire's inaugural THRIVE conference in ...

OVERLAND PARK, Kan.--(BUSINESS WIRE)--Black & Veatch’s Management Consulting business announced today that two client projects in Maryland and Canada were awarded coveted 2020 CS Week recognition, ...

This white paper by Ovum is a business guide for customer service executives and managers who have already made the decision to deploy customer service in the cloud but need further insight into the ...

Companies can never get stagnant on improving their customer experience. Yet too often, good customer service may focus solely on having more positive face-to-face interactions instead of addressing ...