Nearly half of UK customers say they’ve suffered poor customer service. Discover effective ways to improve it today.

John Lewis and Waitrose are making UK customer service staff redundant as roles move to South Africa and Morocco through ...

John Lewis has emerged as one of the UK’s top performers for customer service as satisfaction levels recover across the ...

A new report by The Institute of Customer Service (ICS) reveals a significant disconnect between customer expectations and the reality of service delivery in the UK. The UKCSI finds that 64% of ...

LONDON--(BUSINESS WIRE)-- Despite the rise of artificial intelligence (AI) in customer service, UK consumers still overwhelmingly prefer speaking with human agents — unless AI comes with a financial ...

New research has revealed disparities in customer service experiences across the UK. The largest proportion of people receiving poor customer service are in Northern Ireland, while the highest ...