A China-based company that sells $500 million a year in tools and appliances on Amazon has been accused of manipulating its customer product reviews — and competitors gripe that Amazon has been ...

I'm a technologist, business writer, and book author. I first started writing in 2001, after I was downsized from a corporate job. In the early days of my writing career, I wrote features about ...

HubSpot Inc. today introduced new artificial intelligence tools designed to boost the productivity of marketing, support and customer success teams. NYSE-listed HubSpot is a major ...

AI can do a lot to improve customer service, such as handle high volumes of calls or requests for help, but be aware of the risks if not used properly. In our rapidly-evolving world, AI tools continue ...

Team collaboration and knowledge sharing are built into Zendesk’s highly functional, easy-to-use platform. When a customer reaches out, agents can loop in colleagues for advice, bring them into the ...

Before buying a new tool, most of us go directly to the reviews. If you take a look at EGO Power+'s reviews, you're likely to be less than impressed. After racking up more than 600 customer reviews, ...

Salesforce Service Cloud is our pick for the best call center software for businesses aiming to improve customer service. When connected to a CRM (especially Salesforce's), this feature-packed tool ...