Sometimes we lose sight of a simple truth about systems: They are made up of people. Despite all of the frameworks and tools at our disposal and all of our learning as a field of practice, purely ...

Recently, I was part of a larger discussion, and it struck me that when most people hear the word "design," they still think only about how things look. I used a simple analogy of a beautifully ...

Few schools of thought have had more impact on how I run a business than dynamic work design. The concept was pioneered by friends of mine at MIT, Donald Kieffer and Nelson Repenning. The two spent ...