With an estimated 240 million 911 calls a year nationwide according to the National Emergency Number Association, lives are being saved every day. But just as crucial as it is to get help, it’s also ...

PORTLAND, Ore. (KOIN) — For the past 16 years, Erika Madrigal has been a dispatcher at Portland’s Bureau of Emergency Communications. She has one piece of advice for people who call in distress. “We ...

Alabama Senator Rankin Fite made the emergency call on Feb. 16, 1968, according to the National Emergency Number Association (NENA). Before the launch of the 911 call system, people attempting to ...

Emergency call center workers say their centers are understaffed, struggling to fill vacancies and plagued by worker burnout, according to a national survey released Tuesday. The survey conducted by ...

This article was originally published on KFF Health News. Just after lunchtime on June 18, Massachusetts’ leaders discovered that the statewide 911 system was down. A scramble to handle the crisis was ...

A 911 service outage continued Tuesday morning in the City of Indio as residents were being urged to call a backup number to receive emergency assistance. Indio Police told KESQ News Channel 3 Monday ...