Some patients continually cancel their appointments, ignore your medical directions, treat your staff rudely, or send you harassing emails. Do you have to tolerate their behavior? No, these are all ...

Last week, I visited the American Museum of Natural History in New York with my kids. As I stared at one particular giant dinosaur, I thought to myself, "Hey, that's me!" Indeed, the magnificent ...

As rewarding as being a healthcare provider is, there are also stressful moments, sometimes brought on by the need to deal ...

The difficult patient often upsets the staff, sends negative reverberations throughout the practice, causes stress and frustration, and can even cause a loss of revenue based on their behaviors and ...

Please provide your email address to receive an email when new articles are posted on . At least once a week, Emily L. Weis, MD, MS, says she has a challenging consult or patient interaction in her ...

Behavioral flags in electronic health records are designed to to help prevent violence against clinicians, but the flags might also prevent some patients from receiving full care, according to a ...

Nearly one-fifth of adult patient encounters in non-psychiatric settings were considered difficult by physicians, a meta-analysis found. The prevalence of difficult encounters was 17% across 10 ...

Close-up of an angry patient pointing his finger at a doctor Physicians can take steps to reduce their risk of being sued by having a low threshold for discharging angry patients from their practice ...

Forty years ago, I had my most angry professional moment. It happened at a weekly meeting that included all our faculty, staff, and trainees—about 200 people. A young and arrogant, not very bright, ...

We've been focusing on addressing anger and rage for the past several weeks. Before we move on to other topics, let's think about how to set effective treatment targets. I thought I'd end the ...