Telecom providers are ditching clunky decision-tree chatbots for autonomous AI agents, and it should make customer service a whole lot better.

The reason chatbots fail is because most implementations simply can’t interact in a natural way. Lost amid all of the stories of failed chatbot implementations is this important detail: Chatbots must ...

Many websites have a small box or popup in the corner with a button encouraging you to chat with them or reach out for help. If you’ve seen that messaging prompt or even used one, you’ve interacted ...

Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you need to know. Barbara is a tech writer specializing in AI and emerging ...