The Financial Ombudsman Service has announced that its proactive settlement scheme will continue. The FOS explains that over the last couple of years, it has trialed a new way to help financial ...

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. Disputed transactions, driven by the increasing volume of ...

A sharp rise in ombudsman referrals highlights continuing challenges for travel insurers around claims decisions, ...

Banks will pay more to the Financial Ombudsman Service in the next year as the body strums up cash for its bill to meet the Treasury’s clampdown. Financial services will pay the FOS £86m in the ...

The UK Financial Conduct Authority (FCA) has announced a new interim Chair of the Financial Ombudsman. Liam Coleman will be taking over from Zahida Manzoor CBE, who is exiting after two years in the ...