In July 2025, HM Treasury (“HMT”) published a consultation paper (the “HMT Consultation Paper”) outlining significant reforms to the ...

The extensive half-yearly complaints data has recently been released for H1 2024 by the Financial Ombudsman Service (FOS). They publish data every six months showing the number and outcome of the ...

The Financial Ombudsman Service has announced that its proactive settlement scheme will continue. The FOS explains that over the last couple of years, it has trialed a new way to help financial ...

A sharp rise in ombudsman referrals highlights continuing challenges for travel insurers around claims decisions, ...

The Financial Ombudsman Service (FOS) has suggested it expects to see cost of living pressures drive another surge in consumer complaints over the next year. In a sign the crisis is far from over, the ...

The free and independent Financial Ombudsman Service (FOS) – which settles disputes between UK-regulated financial companies and consumers – could be reformed in future, the Government has announced.

Insurance DataLab examines the latest Financial Ombudsman Service (FOS) complaints data to question whether Consumer Duty has ...

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. Disputed transactions, driven by the increasing volume of ...