Ever try to have an e-mail conversation? It works something like this: You and a friend are both online. You send an e-mail, then wait patiently (or impatiently) while watching your inbox for the ...

Getting your Trinity Audio player ready... Q: I have used AOL Instant Messenger at work to communicate with customers and co-workers in other offices for over 20 years. Since AOL announced it is ...

The Internet was built on a very simple idea: People should be able to communicate more easily with one another, using their computers. So it should be no surprise that communication–particularly in ...

The Enterprise AIM game plan has been public since last spring when AOL said it was working with Verisign on encrypted instant messaging. The consumer product has been downloaded by tens of millions ...

With e-mail systems overloaded by spam, always-on Internet connections on PDAs and cell phones becoming the norm, and superfast communication in vogue, your instant-messaging (IM) application may be ...

Tyler is a writer under CNET's home energy and utilities category. He came to CNET straight out of college, where he graduated from Seton Hall with a bachelor's degree in journalism. For the past ...

The battle over today's instant messenger market is vintage Microsoft, whose strategy enemies call "the three E's" in a parody of the company's marketing mantra: Embrace a rival's technology, extend ...