Frontline Managed Services, a leading global provider of IT managed services and tech-enabled financial services for the ...
Forbes contributors publish independent expert analyses and insights. I lead Boston Consulting Group’s Behavioral Science Lab. Across industries, the most effective leaders acknowledge their frontline ...
Your frontline teams are your brand. They influence satisfaction more than any marketing campaign ever will. But they can't deliver great service if they can't see the full picture. If your frontline ...
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