Jon Miller and Brad Schmidt knew they could talk the talk. Their challenge was to convince their clients -- hard-nosed manufacturing executives 30 years their senior -- that they could walk the walk.

It’s like building a house before checking whether the foundation is made of concrete – or wishful thinking. ISO without Kaizen locks in inefficiency and other wasteful processes. It’s a bureaucracy ...

Nairobi — Last year, Kenya won the United Nations Public Service Award, for implementing a performance contracting process that improved "transparency, accountability and responsiveness". The award is ...

Most companies do a decent job of documenting safety and ergonomic issues, but there is much room for improvement when it comes to following through with implementing the corrective actions in a ...