Spoke, a startup that wants to simplify the way companies add and process help desk tickets using artificial intelligence underpinnings, announced it has enhanced its AI engine to allow for more ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

This is a comprehensive list of best project management ticketing systems, covering standout features, pricing, and more. Use this guide to find your best fit. Project management software has ...

The global help desk and ticketing software market is set for explosive growth, with projections indicating a surge to $7.51 Billion by 2031. This remarkable expansion, driven by the benefits of ...

Anne Rawland Gabriel is a freelance journalist who specializes in business technology. She is a frequent contributor to the CDW family of technology magazines. The clock never stops at the U.S. Coast ...

I'm curious to see how other helpdesks implement who gets to update and close out tickets in your system, and how a ticket can be ruled as completed, and thereby closed out. Lately, we've taken to ...

For your customer support to be great (or even just functional) in 2020, you need the systems to back it up. This starts with a good help desk or ticketing software. Your customer support software ...

Most help desk ticketing systems specialize in helping one business support all of its customers or internal users. These solutions include searchable databases that allow customers to locate ...

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How to deploy the Helpy help desk platform with Docker Your email has been sent Helpy is an open source, free help desk platform that you can use as an automated ticketing system and integrate with ...

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DataField Technology Services has announced the expansion of its staffing division to include dedicated help desk staffing services, broadening the company’s workforce solutions to support ...