Salesforce Inc. today launched Agentforce Operations, an artificial intelligence system designed to extend specialized AI ...

Salesforce has introduced Agentforce Operations, an AI-powered platform designed to automate complex back-office processes across systems such as email, ERP, and collaboration tools. The platform uses ...

Salesforce on Thursday announced new robotic process automation (RPA) tools for Einstein Automate, the portfolio of tools that help organizations automate processes, build workflows and connect data.

Want to update Salesforce without the user interface? Want to use your favorite crusty AI agent? Now it's all possible ...

Salesforce has expanded its AI tools with Agentforce, a platform to help users automate tasks. Agentforce uses generative-AI models that build on Salesforce's existing products. This article is part ...

Agentforce Operations brings automation to the invisible work behind inventory, onboarding, and compliance-heavy processes.

Salesforce Agentforce Contact Center unifies CRM, AI and workflows — but is the complexity worth it? A deep dive with analyst and expert perspective.

Salesforce is making CRM talkative by integrating OpenAI’s ChatGPT generative AI model to give chat functions to Slack, Einstein AI and other platforms. ChatGPT set the record in February 2023 for the ...