Let’s say you’ve spoken with your customers, as we suggest you do regularly. They’ve told you what they value. After all, it’s your customer that defines the value of your business. Now, it’s time to ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Christina Kosmowski ...

The rise of generative artificial intelligence (AI) has transformed how we think about work. From automating repetitive tasks to providing insights through advanced data analysis, AI is increasingly ...

Building a customer-centric culture is more than just a strategy; it’s a mindset. At the heart of that mindset is an undeniable truth: Empowered employees create empowered customers. A successful ...

Artificial intelligence is far from done when it comes to revolutionizing industries. According to the McKinsey Global Institute, AI technology could contribute up to $13 trillion to the global ...

Businesses should move away from the outdated “the customer is always right” mindset, which often leads to employee burnout, high turnover and, ironically, poor service quality. Here’s how to ...

Dear Eric: I read and enjoy your column every day. I’m writing about the supervisor who stepped into the role where the work culture needed to change in order to have success, but the new supervisor ...

It is common for employees to feel dispirited and powerless at work – just a small cog in a big machine – but one woman is setting out to change that. With a Doctor of Education degree in ...

For a business leader, to empower your employees is to give them the tools, resources, support and courage they need to do their jobs well. While constant monitoring and micro-managing may have been a ...