For businesses of all shapes and sizes, the ability to predict cash flow is the difference between surviving and thriving. But even the best forecasts fail when operational friction takes over. When ...

Not all friction is waste; some tension is essential for learning, growth and better decision-making. Misplaced friction occurs when organizations automate before fully understanding the problem, ...

Like most engineers, I find myself drawn to complex puzzles. And the more complicated the problem, the more intrigued I am to solve it. This love for problem-solving was nurtured at a very young age.