Knowledge Base AI allows businesses to create a smart FAQ bot for multiple channels in minutes, says Joachim Jonkers, Director of Product – AI at Sinch.

An app called Poe will now let users make their own chatbots using prompts combined with an existing bot, like ChatGPT, as the base. First launched publicly in February, Poe is the latest product ...

Last week, Microsoft unveiled more of its bot tools, with bots to take content and use it as the basis of conversational services. Inside the Microsoft’s Bot Framework ...