Many IT organizations rely on metrics to evaluate their own work and incentivize employees around specific goals. Although appearing beneficial, metrics can drive shortsighted behaviors at the expense ...

Burger Consulting Group, in conjunction with ENR and Plante Moran are pleased to present the second in a three-part series on the results from our Construction IT Cost and Benchmarking Study. With the ...

In the spirit of transparency, the Office of Management and Budget has opened agency IT performance metrics that it has kept private in the past. OMB published metrics for the first quarter of fiscal ...

Measuring return on investment (ROI) for IT projects has always been more of an art than a science; and I've frequently heard IT managers remark that the ROI numbers are often customized to what the ...

As summer ends and we enter the budget season, we thought it would be good to share some IT metrics culled from various sources over the years so you can see where you stand. IT spending as percent of ...

This vendor-written tech primer has been edited by Network World to eliminate product promotion, but readers should note it will likely favor the submitter’s approach. IT is a considerable financial ...

Bot Metrics, a San Francisco-based company that specializes in — you got it.. — metrics and analysis for chat bots has landed funding to help developers and early bot enthusiasts get a better ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More The rate of data growth worldwide in the past few years has been greater ...

IT departments are swimming in metrics meant to measure their effectiveness, but this compact collection of essential KPIs provides a true foundation for measuring IT success. IT leaders are drowning ...

Getting metrics right is essential to effective IT management, but getting them wrong is worse than not having them at all It was an excellent help desk. Then, my correspondent explained, his CIO, ...