Deep in the heartland of America an experiment is under way. The Information Technology Infrastructure Library (ITIL), a set of best practices for IT service management, has begun to take root in the ...

One positive development that has come out of the great IT recession is the death of computing-by-fad. Oh, you know what I mean: An influential research company declares the next hot technology, and ...

Know the ITIL framework’s essential ideas, principles, and procedures. To be good at managing IT services, you should study the IT Infrastructure Library (ITIL) service lifecycle and its five phases: ...

I have a nightmare vision of storage administrators becoming clones of the mail carrier Newman from the TV sitcom Seinfeld, who once bemoaned the endless pressures of his job, crying, “The mail! It ...