The role of IT service management (ITSM) in ensuring the smooth functioning and continuity of business operations has become clearer than ever. There’s increasing evidence that well-managed ITSM ...

Over the last two decades, ITIL has become the de-facto industry standard for managing IT services. IT service management tools and processes were developed and implemented to execute ITIL standards.

Opinions expressed by Digital Journal contributors are their own. “In IT service management, success lies in creating processes that not only streamline operations but also adapt to changing business ...

FORT HUACHUCA, Ariz. - As the Information Technology Service Management (ITSM) environment within the Network Enterprise Technology Command, (NETCOM), exponentially grows; it is critical in terms of ...

AMSTERDAM--(BUSINESS WIRE)--Management and technology consultancy BearingPoint today announced a new partnership and close collaboration with Swish AI, the pioneering force in AI-driven IT Service ...

Without a modern ITSM platform, state and local agencies may struggle with operational inefficiencies, security and compliance risks, and resource constraints. Public-sector IT leaders face an ...

For many Android developers, “ITSM” sounds like something that belongs to the ops team, not the mobile squad. You write code, ship features, fix bugs, and move on to the next sprint. Service desks, ...

Aberdeenshire Council has been using Cherwell for IT service management for the past seven years and has expanded IT service management (ITSM) outside of IT. It is now exploring whether ITSM would ...

GUEST OPINION: Choosing an ITSM platform can feel a bit like choosing a long-term partner: you’re not just buying features, you’re committing to a way of working. When people ask “what’s the best ITSM ...