As internal dashboards, AI agents, and custom systems proliferate, many startups are quietly redirecting product and ...

Managing the risks and monetizing internal IT effectively requires a fundamental shift in mindset from IT as a corporate function toward IT as a service provider.

Some hospital security professionals believe that the term “customer service” only applies to individuals outside of their organization, such as patients, family members and visitors. However, there ...

In the past, I have discussed the various groups of customers that deserve the support, engagement, care, policies, and processes of your organization’s customer service profile. Today, I want to ...

Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, Microsoft Teams, and even Discord. But with Slack, for instance, able to ...