How cool is this? Zendesk's new product has identified the word "barf" as a signal of an unhappy customer. Early next year, Zendesk will be releasing a new tool that's currently in beta that applies ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Have you ever considered modeling your patient satisfaction goals after some of the best customer service providers in the country, such as the Walt Disney Company? In reviewing literature such as The ...

Ever wonder what happens after a customer hears this prompt: “On a scale of 0-to-10, how satisfied were you with your customer service experience?” When customers get a text or email prompt, the ...

Embrace AI as a customer service tool. Despite developing at a rapid and unwieldy pace, customer service chatbots can effectively enhance your CS operations. Choose the best type of AI for your ...

As rapid advancements in technology continue transforming how businesses are developed in the modern world, entrepreneurs are actively exploring smarter ways to operate more efficiently and eliminate ...

Whatever business you are in — manufacturing, retail, health care, travel, high tech — you must realize that first and foremost, you are in the service business. We all know how we like to be treated ...

The person a customer cares most about (at least when conducting business with you) is themself. Here are eight simple ways to provide the kind of recognition that lets a customer know you’re putting ...

In the past human work was preferred over a machine's work because a human was more accurate than a machine. After all a human could look at all angles and make an informed decision, and a machine ...

The responsibility for exceptional service cannot be limited to frontline employees. At Disney Institute we know that however complete your overall service program, your efforts will collapse if ...