Picture this: You are meeting with a junior employee who tells you that she is concerned that a group within the organization is failing to comply with certain banking regulations. Or imagine this: ...

It is important to understand that customers who take the time to complain and give feedback to companies about their products, services or experiences are providing them with an extremely valuable ...

In 2024, claim handling accounted for 65.2% of closed complaints. Here’s a deep look by claim, insurance and coverage type, and disposition. Consumers are increasingly filing insurance complaints as ...

This is the second part of a three-part series exploring workplace retaliations claims. The first article, “Navigating Workplace Retaliation Claims, Part 1: Understanding Retaliation and Preventing It ...

One of the toughest business lessons to learn is that you can’t please everybody all the time. And while that may be simple advice, it’s easier said than done. Whether you’re a hard-line executive who ...

How to Deal With Negative Doctor Reviews Managing complaints can be a way to make or break your patient relationships and online reputation. A decade ago, people who wanted to find a new doctor would ...

A well-written procedure documenting the complaint management process, including the creation of a complaint form, is required by the QSR. By Bob Mehta I have always experienced great difficulty in ...