As a communications technology consultant, I see many client projects each year. The biggest trend I have seen is the move to Microsoft Teams as a telephony/UCaaS solution. I am working on or ...

Microsoft is expanding Teams’ role in frontline operations with new features, from workflow automation and approvals templates to integrated Power BI analytics and a unified Frontline Hub for managing ...

Microsoft says it will add a new Teams call handler beginning in January 2026 to reduce launch times and boost call performance for the Windows desktop client. A new process, ms-teams_modulehost.exe, ...

Imagine this: your team is juggling multiple projects, countless meetings, and endless email threads, yet still struggling to stay aligned. Sound familiar? Here’s the good news: there’s a better way.

Microsoft Teams is a key part of the Microsoft Office 365 suite. It works seamlessly with other apps like SharePoint Online, OneDrive, and Exchange Online, making it easy for users to share files, ...

Priyanka Kuvalekar leads UX research for Microsoft Teams Calling and related AI experiences. She transitioned from architecture to AI by pursuing a UX design education and Big Tech roles. Her insights ...