Genesys has launched what it describes as the industry's first agentic virtual agent built on large action models (LAMs) - moving enterprise AI from conversation to autonomous action across ...
What a difference a year makes. At last year’s Genesys Xperience, the common theme among customers was moving to the cloud – and many didn’t even see AI on the horizon. At this year’s Xperience, ...
SAN FRANCISCO & COLORADO SPRINGS, Colo.--(BUSINESS WIRE)--Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, and TeKnowledge, a global company providing expert technology ...
NASHVILLE — Musicians in the country music capital of the world are either one of two things: the cover band playing at Luke Bryan's bar on Broadway or Luke Bryan himself. Genesys clearly wants to be ...
SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today released its Fiscal Year 2025 Sustainability Report (Feb. 1, 2024 – Jan. 31, 2025), ...
Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...
At Enterprise Connect 2024, Genesys was the winner in the Best Innovation in Customer Experience category for AI Experience, described as “integrating generative AI for agent productivity.” However, ...
Artificial intelligence is "completely reshaping the way companies interact with their customers," and agentic AI is not just the future but the most transformational technology of our times, Genesys ...
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