Richard Lee is from Taiwan but grew up in New Zealand. He has since moved to Australia and he went to renew his passport on Tuesday morning online so he could go back home for Christmas. He had never ...

New Zealand-based DJ of Taiwanese descent, 22-year-old Richard Lee, has encountered problems in an online passport application as his uploaded photograph was rejected because the software mistakenly ...

The problem with the global system, which allows airlines to check passports, led to long check-in queues for passengers, with some waiting up to an hour. It’s believed the system went down about ...