Patients who receive in-person training for online portals are more likely to use them, according to a study from Columbus-based Ohio State University College of Medicine. The study, published Sept.

Improving the communication skills of clinicians and nurses builds rapport and trust with patients. Communication between staff and patients is a crucial component of patient experience at hospitals, ...

Patient satisfaction plummets following a switch in electronic health record software, Mayo Clinic researchers found in a study published in the Journal of the American Medical Informatics Association ...

Patient experience data is increasingly being used to rate the quality of hospital and physician care, but current methods of collecting that data don’t tell the whole story, a new study in the Annals ...

Today, patient experience is a critical factor in the success of healthcare organizations, so understanding and addressing patient concerns is essential. With the rise of online reviews and social ...

Rediscovering the power of listening in medicine can help high-need patients across the nation, according to research compiled by Harvard Business Review. 1. Tune into your patients. Listen more ...

Does this conversation sound even vaguely familiar? If so, it should be easy to convince you that the era of McMedicine has come to an ED near you. Although I used this factitious interaction as ...

Highly satisfied patients translate into long-term success and higher volume for the ambulatory surgery center, says Rajiv Chopra, of the C/N Group in Merrillville, Ind. “If the patient has a bad ...

Switching to CT-P17 resulted in stable or increased patient satisfaction, especially for those previously on biosimilars or citrate-containing formulations. Patient education and shared ...

As Iowa’s population ages, hospitals are becoming more and more crowded, and aging facilities can detract from the patients’ experience, thus decreasing the level of patient satisfaction. At the ...

In today’s healthcare landscape, patient satisfaction is more than just a goal—it’s a metric that directly influences hospital ratings, reimbursement, and reputation. One of the most scrutinized tools ...