By J. N. Halm In the world of customer service, feedback is the breakfast of champions. Managers across industries regularly provide feedback to their employees, hoping to shape behaviour, improve ...

Why is positive feedback so important? The Gottman Institute conducted research showing that the "magic" relationship ratio of positive to negative interactions was 5:1 for healthy personal ...

Healthcare organizations should focus on what worked — not just what went wrong — when giving feedback to staff, according to a new study. Centering feedback on positives could help organizations ...

I have some bad news. If you want to be a good manager, or even team member for that matter, you’ll need to get comfortable giving negative feedback. It’s not going to be high-fives and roses all the ...

You have a scheduled meeting with a subordinate. The feedback is going to make the person squirm. In this blog, we will provide research-based suggestions to help you be more effective in giving ...

Though 37 percent of managers surveyed by leadership consulting firm Zenger/Folkman say they do not give positive reinforcement, surveys of employees show this kind of feedback is vital to ...

Customer feedback can be a powerful tool to drive growth—especially when it's not what you want to hear. When faced with unfavorable reviews or feedback, there is always an opportunity to learn ...

A few weeks ago, I was speaking at a conference in Las Vegas and a few weeks after that, I got to see the results of the evaluations that were done at the end of the presentation. When I opened the ...

Some 28 years ago, fresh out of Brown University, Jeff Wetzler found himself in his boss’s office seeking information. I nstead of a straightforward answer, he got a scolding from his manager. “Why ...