Process flexibility and design optimization are critical disciplines that enable manufacturing and service systems to adeptly respond to fluctuating market demands and diverse product requirements. By ...

Frei, Frances X., and Dennis Campbell. "Managing Service Operations: The Managerial Research Design Process." Harvard Business School Teaching Note 608-155, April 2008.

Research in design involves systematically studying how artifacts are created and how they fit into different environments, such as virtual, physical, social, psychological, economic, and political ...

Design thinking is playing an increasingly significant role in the business world. Companies doing some of the most innovative work, such as Apple, Amazon, and Google, use this approach to help solve ...