The rush of a dinner shift — the clatter of utensils, the sizzle from the kitchen, the constant, demanding dance between the front and back of the house — is an environment unlike any other. For a new ...

With pressure to deliver standout service on every shift, training is among the most critical drivers of restaurant success. A better-trained employee creates a better experience for the guest. Yet ...

When I was a restaurant owner, I kept seeing the same frustrating pattern play out. A new hire would start and the shift manager would be pulled off the floor to train them on the PoS system. That ...

AI is already used in some restaurants, from front of house to the kitchen and every place in between. Here's how it will ...

This video post is part of Sullivision on NRN.com, a resource center for restaurants looking for service, leadership and sales-building techniques from industry expert and NRN columnist Jim Sullivan.

Unfortunately, workplace accidents in the restaurant industry are all too common. Research shows that between 2010 and 2020, more than 169,600 unique accidents occurred in food service—accounting for ...

A TIPS (Training for Intervention Procedures) program will be held 9 a.m.-3 p.m. Tuesday, Feb. 4, for employees of ...

In the past, my company had problems with employee morale, retention and even performance. But when I began to introduce innovative training programs, not only were my employees more skilled and happy ...

For some restaurant managers, holding employees accountable is second nature. For others, it’s a nerve-wracking challenge. They don’t want to come across as mean, risk pushback, or damage ...