Nathalie Scardino, chief people officer at Salesforce, reveals the three-metric framework the company uses to measure ...

As companies continue to use AI to automate more lower-level functions, Salesforce’s VP of Workforce Innovation Ruth Hicken ...

Dreamforce to You 2020, the virtual version of this year’s annual Salesforce conference, begins today with keynote presentations and continues at DreamTX, a four ...

Service leaders will be able to predict customer demand and organize their workforce to staff the right agents with the right skills at the right time -- all on the world's #1 CRM SAN FRANCISCO, Dec.

Here's a look at how the cloud leaders stack up, the hybrid market, and the SaaS players that run your company as well as their latest strategic moves. Read now Salesforce is launching tools that will ...

TOA identified a common experience in many service organizations – a disconnect occurs among customer service, the customer and the field. Customers don't know precisely when a worker is going to ...

With a pandemic raging across many parts of the world, many companies have customer service agents spread out as well, creating a workforce management nightmare. It wasn’t easy to manage and route ...

Monet Software has released a workforce management (WFM) solution for Salesforce.com that integrates with Salesforce Service Cloud or Sales Cloud case management systems. With this omnichannel WFM ...

Irvine, CA (GLOBE NEWSWIRE) - Geopointe today announced it has updated its application for mapping, routing, analytics, and geolocation on Salesforce AppExchange, providing customers new capabilities ...