Towson, MD -- We've all been there: The utility or appliance dealer says you must be home within some large window of time on a certain day for its employees to come hook up your phone or deliver your ...

CHICAGO (WLS) -- When a much-needed appliance breaks in your home, you may count on a warranty service to step in and make things right. But some frustrated customers say that's not what's happening ...

This profile has not been claimed by the company. See reviews below to learn more or submit your own review. Sears Optical offers eyewear retail and optometric services within Sears department stores.

The odds of getting your washing machine repaired right the first time aren’t great. Only 61 percent of all repairs were done correctly on the first attempt, according to a Consumer Reports’ survey.

When Carole and Fred DeMartino bought their Hackettstown home 19 years ago, they got new appliances from Sears. The refrigerator, washer and dryer were installed by the company and covered under a ...

An 87-year-old woman says she went without a working refrigerator for almost a month, until she contacted the ABC7 I-Team.