Ajay Prasad is the CEO of GMR Web Team, a full-service healthcare digital marketing agency focused on patient acquisition and retention. As a healthcare provider, doing it right the first time is the ...

Today, hundreds of companies are engaged in winning customers and even place special and frequent emphasis on keeping current customers satisfied. While both aspects are central to the proper ...

No business is perfect, and sometimes a product or service fails. So, what should you do when your customers have a complaint about it? Here's a look at the five-step recovery process, according to ...

Most of us are pretty forgiving. We understand that things go wrong. We also know that it is often not the service delivery person’s fault when service is bad. However, we still want you to make it ...