Editor's note: This article was updated with comments from Sen. Brian Schatz's office and NIST. It’s the kind of figure that can make your jaw drop, the kind that forces lawmakers and public officials ...

Last week, Bill Gates recommended that over the summer everyone should read the book How To Lie With Statistics. Since that’s a book that I’ve also repeatedly recommended, I thought I give an example ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Bad customer experiences could cost organizations throughout ...