Listen to the column Symantec simplifies support, or visit our Podcast Center to hear more by James Gaskin. You probably remember that Symantec gobbled up Veritas last year, but little changed.

Symantec has admitted it's falling down on customer support for its email archiving product. The security services provider has been experiencing difficulties in support for Enterprise Vault, a data ...

Symantec this month will begin outsourcing its customer support to India. Around the same time, the company will also ship updated CDs for its discontinued version of Norton's Utilities for the ...

Getting your Trinity Audio player ready... Q: I got a call from someone claiming to be a partner with Microsoft. The company charged me $300 for annual support for computer and other software. It is a ...

Let me share one of my profession's dirty little secrets. The folks in the computer press can always zip to the front of the queue when their PCs go haywire. All they need do is place a call to an ...

When Michael Brown took on the CEO role at Symantec 18 months ago, it quickly became clear to him that the company had to shed its Veritas storage business and focus on its security roots. "You have ...