Enterprise help desks use many tricks to make their jobs easier, from simple tools such as e-mail lists, ring groups or push-to-talk phones, to more complex trouble-ticket management systems. For IT ...
Every professional knows that technology can malfunction at any time and in unexpected ways. When things go wrong, end users — whether employees or customers — need a way to report the issue to a ...
SEATTLE--(BUSINESS WIRE)--Syncro, a leading B2B SaaS company serving the managed service provider (MSP) and IT markets, today announced the integration of its new AI-powered Smart Ticket Management ...
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