Integrating enterprise communication tools — from telephony to e-mail, conferencing and instant messaging -– is the key to delivering a richer collaboration environment that increases productivity.

Large enterprises adopt UCaaS to unify voice, video, messaging in the cloud—cutting costs, scaling easily, improving collaboration and customer engagement with AI, security, and reliability.

Unified communications as a service (UCaaS) is a cloud-based communications platform that incorporates multiple communication capabilities on a single platform hosted by a cloud provider. The “as a ...

Following Microsoft's partnership with networking giant Cisco, the unified communications market is heating up even further with IBM's launch of a new range of collaboration products. IBM has joined ...

The global unified communications market is projected to grow, driven by the rapid adoption of cloud-based UC solutions, ...

Last week I talked about the key components of unified communication. As noted, UC isn’t just “unified messaging.” Nemertes views UC as comprising VoIP, conferencing (audio, video, and web), unified ...

Voxeo is filling out their strategy to provide Unified Self-Service. Yesterday's acquisition of IMified greatly enhances Voxeo's UC portfolio, and is a key component in its Unified Self-Service ...

As unified communication technologies mature, the focus is shifting from making a business case for UC to concrete and tangible deployment issues. To succeed, it is critical that business leaders, IT ...

IBM/Lotus is banking on the integration of its Sametime platform and collaboration software with tools from telephony partners to fuel its climb up the ranks of unified communications contenders. The ...

The proliferation of hybrid/multi-cloud IT environments, coupled with the shift to remote work, is driving demand for next-generation networking and unified communications capabilities. Here’s a look ...

Today's fast-paced world has yielded a myriad of communication channels that are continuously multiplying by the minute. And as the need for bulletproof interconnectivity rises, organizations from a ...

The financial industry plays a crucial role in the global economy and includes various sectors such as banking, investment, insurance and financial planning. Given the complex operations and constant ...